AI, Digital Twins, and the Future of Retail
Show Notes
In this episode of The Work Intelligence Loop, Todd Michaud sits down with Gary Hawkins, retail innovation expert and author, to explore how AI and emerging technologies are fundamentally transforming the retail industry.
They dive into the frameworks retailers need to navigate exponential technological change, from digital twin technology that simulates store operations in real time to agentic AI that will redefine how consumers shop and how retailers serve them.
The conversation also covers the human side of the shift, what workforce transformation really looks like, how leaders can build cultures that embrace innovation, and why personalization and trust will define the next era of retail.
About the Guest
Gary Hawkins
Retail Innovation Expert and Author of “Bionic Retail”
Gary Hawkins is one of retail’s most influential strategic voices and the author of Bionic Retail, a defining framework for fusing human insight with AI and adaptive systems. With more than three decades spanning retail operations, technology innovation, and executive advisory roles, he has spent his career translating complexity into competitive advantage. Today he serves as a trusted advisor, author, and speaker helping retailers and technology companies move beyond experimentation and into sustained, intelligent transformation.
