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Sr. Customer Success Implementation Manager

About HuLoop Automation, Inc. – Human-in-the-Loop Intelligent Automation

HuLoop Automation is at the forefront of transforming the Global Work Intelligence Software Market with our radically simple, fast, and affordable software platform. We’re on a mission to democratize access to powerful AI-based, visual no-code process and test automation capabilities for businesses of all sizes and their non-technical users. Imagine being part of a team that helps companies by boosting productivity by 20-25% and slashing cycle time by 30-40%. At HuLoop, we liberate humans for more meaningful work while delivering a staggering 20x ROI.

Forget the complex, expensive, and slow solutions offered by traditional Robotic Process Automation providers. HuLoop is what’s next. We disrupt the old paradigm with a unified automation platform that leverages Intelligent Agents and pre-built, industry-specific automations for rapid implementation. What sets us apart? Our unique Human-in-the-Loop approach harmonizes how people interact with their digital workforce of intelligent agents across critical areas of the customer’s business.

We’re laser-focused on empowering financial services (banks, credit unions, collections) and consumer commerce (retail, wholesale, CPG) companies. These sectors are underserved, and urgently in need of intelligent automation, and we’re leading the charge. Join us as we revolutionize the way businesses operate and make an impact on a global scale. At HuLoop Automation, the future of work is here, and we want you to be a part of it. Apply now and let’s shape the future together!

Job Location:

  • Sacramento, California area (preferred)
  • San Diego, California area

Job Type:

  • Full Time, Permanent


  • Base salary plus bonus based on individual and company performance.

Job Description:

The Implementation Manager will be responsible for implementing the HuLoop platform for customers. This leader will develop deep trusted relationships at all levels within the customer organization from C-Level to end users and fanatically focus on delighting the customer. Success in this role will mean happy customers that are renewing our software subscriptions and expanding into our other solutions to drive more value. This role will ensure smooth deployment and training to get the customer self-sufficient in our solution. This includes providing oversight on the project, providing thought leadership on strategy, change management and coordinating all internal teams.

Job Responsibilities:

  • Develop trusted relationships at Senior Leadership levels at customers.
  • Ensure successful deployment of our solution post sales.
  • You will oversee the strict adherence to the HuLoop implementation methodologies.
  • You will anticipate, track, and address (potential) roadblocks and rally the teams (both internal and customer) where needed to deliver the project on-time.
  • Close the feedback loop – take learnings from the client implementation back to HuLoop R&D and other internal teams to enable continuous improvement, feature development and at scale implementations.

Project Management

  • Provides overall implementation management and delivery to multiple projects simultaneously
  • Creates and executes project work plans and revises as appropriate to meet changing needs
  • Oversees quality assurance cycle for new implementations
  • Leads project teams on software implementation initiatives
  • Mitigates team conflict and communication problems
  • Manages, tracks, and proactively resolves project issues
  • Reviews project requests and communicates with Project Owner/Leads to assess scope and delivery method; independently determines approach to completing projects
  • Prepares formal project documentation, reviews tasks and deliverable progress to assess and report status, issues and risks impacting project delivery
  • Reviews documentation and project deliverables for completeness, correctness and compliance with company standards while ensuring that the project work meets customer expectations
  • Schedules, facilitates, and documents project meetings and requirements sessions
  • Provides regular reports on activities and progress
  • Provides input on enhancements to Project Management templates, processes, and procedures to improve the organization’s project delivery

Client Management

  • Manages day-to-day client interaction
  • Works with customers to assist them with efficient project coordination
  • Sets and manages client expectations
  • Develops lasting relationships with client personnel that foster client ties
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships

Job Requirements:

  • Bachelor’s degree or similar experience required.
  • Minimum 5 years of experience in a client-facing consulting role working with senior leaders
  • Demonstrated ability to effectively communicate, present, and advise clients at executive Levels
  • Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations
  • Demonstrated success in addressing client problems creatively as well as to proactively find solutions
  • Superb organization and time management
  • Ability to multi-task between concurrent assignments and to work in a fast-paced organization
  • Understands how to communicate difficult/sensitive information tactfully
  • Highly honed presentation skills: ability to deliver engaging, well-organized presentations

Reports To:

  • TBD

Equal Employment Opportunity Company:

  • HuLoop is an Equal Employment Opportunity company that offers an excellent benefit package that includes Medical, Dental, and Vision. The company also offers paid vacation, holidays, and sick time.

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