Antivirus Configuration
To ensure smooth operation of the HuLoop Discovery Agent, antivirus and endpoint protection software must be configured to allow the agent to run without interruption. This section outlines the folders and executables that should be excluded from scans or restrictions.
Folder Exclusions
Exclude the following directories from real-time antivirus scanning on all Windows desktops where the agent is installed:
| Folder Path | Description |
|---|---|
| C:\Program Files\kyp-client | Main installation directory |
| C:\Users\{Username}\AppData\Roaming\KypClient | Local config, logs, and temporary files |
| C:\Users\Public\KypCache | Screenshots and cached data |
Replace {Username} with the actual user name on each machine or use a wildcard (%USERNAME%) in GPO policies.
Executable Whitelisting (Optional)
If your antivirus platform allows whitelisting of individual executable files, consider excluding the following:
| Executable | Location |
|---|---|
| KypSupervisor.exe | …\KypClient\supervisor\ |
| KypClient.exe | …\KypClient\recorder\ |
| javaw.exe | …\KypClient\jre-17.0.12\bin\ |
| promtail-windows-386-291.exe | …\KypClient\logger\ |
| KypOcr.exe | …\KypClient\KypOcr\ |
| KypNativeMessagingHostRunner.exe | …\Host\ |
🔐 Security Tip: HuLoop can provide SHA256 hash values of these files for added verification. Contact support if needed.
Antivirus Troubleshooting Tips
- If the agent icon is not visible, check if it was blocked or quarantined.
- Ensure that Task Scheduler entries weren’t disabled or deleted.
- If in doubt, temporarily disable antivirus during installation, then restore it after exclusions are added.
