Agility, Innovation, and the Future of Credit Unions

Show Notes
In this episode of The Work Intelligence Loop, Todd Michaud sits down with Barb Lowman, President of CUNA Strategic Services, to discuss how credit unions can stay agile and innovative amid rapid change. They explore the role of AI and automation, the importance of culture and courageous leadership, and how credit unions can balance high-tech solutions with high-touch member experiences while preparing for the future of work.
About the Guest

Barb Lowman is the President of CUNA Strategic Services, where she helps credit unions identify, evaluate, and implement innovative solutions that strengthen performance and member experience. With decades of experience across the credit union industry, Barb brings a practical, people-first approach to technology adoption, digital transformation, and strategic growth. She is known for her ability to bridge collaboration, culture, and innovation, helping organizations navigate change with clarity and confidence while keeping member needs at the center of every decision.
