Innovation in Community Banking
Show Notes
In this episode of The Work Intelligence Loop, HuLoop Automation Founder and CEO Todd Michaud sits down with Wayne Miller, Executive Vice President and Chief Innovation Officer at the Independent Community Bankers of America (ICBA). Together, they explore how community banks are embracing innovation, adopting AI, and modernizing operations—all while maintaining the personal relationships that define their success.
Wayne shares how the ICBA is helping bank leaders confidently navigate emerging technologies, strengthen customer trust, and prepare for the future of work in community banking.
About the Guest
Wayne Miller serves as Executive Vice President and Chief Innovation Officer at the Independent Community Bankers of America (ICBA), where he drives initiatives that empower community banks to thrive through innovation. A seasoned executive with more than four decades of experience in fintech, banking, and entrepreneurship, Wayne is passionate about bridging technology and human connection to strengthen local financial institutions.
